Hellenic Grocery

Shipping Information

Hellenic Grocery ships throughout the entire territory of the United Kingdom (England, Scotland, Wales and Northern Ireland).

Deliveries are made by the largest UK courier companies UKMail, ParcelForce, Royal Mail. Parcels are released only against signature. If you want your parcel to be delivered to a neighbour, please let us know by sending us an email to info@hellenicgrocery.co.uk stating your order Number or call us on 02392 502120.

Please note: It is your responsibility to ensure that there will be someone available to sign and collect the order at the delivery address. If you order frozen food and miss the delivery because you were not at home, Hellenic Grocery accepts no responsibility if the frozen products became thawed.

 

UK Mainland Delivery Services

Next Day Delivery (Mon – Fri) £6.99
1 -2 Working Days Delivery Service – UK Mainland ONLY FREE For orders, above £60

 

Northern Scotland / Ireland / Isle of Man / Isle of Wight / Guernsey

 Delivery in 1-2 Working Days (Mon – Wed) £13.99
Northern Scotland FREE Delivery 1-2 Working Days (Mon – Wed) FREE For orders, over £100

Still got questions?

Delivery of Frozen Goods

In order to keep our products at recommended temperatures, while in transit, they are placed in Polystyrene boxes, which offer the very best insulation for temperature sensitive products.

Expanded Polystyrene has a very low rate of thermal conductivity, which ensures the produce inside the box are kept at a stable temperature regardless of outside conditions. It is also lightweight, odourless, non-toxic and hygienic, approved for direct contact with food, fully recyclable and can be re-used.

In order to keep products frozen up to 48 hours, the Polystyrene boxes are used in conjunction with non-hydrated ice pads. These are non-toxic, are approved to come into direct contact with food and can be re-used.

An extra fee of £0.50 has been added to small pack frozen products and £1.00 for bigger pack frozen products.

Extra Info

Same Day Dispatch for Orders placed before 15:00

Monday to Friday Delivery ( Orders placed on Friday and contains frozen products inside would ship on Monday).

Returns purchased items will cost £5.95.

If your product is damaged or broken on arrival, please contact us within 24 hours with a photo of the damages to info@hellenicgrocery.co.uk or call us on 02392502120. We will contact you as soon as possible to find a solution.

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