Shipping policy
9. DELIVERY
9.1 Delivery days and times will be as specified on the delivery booking page on the Website and will be made to the address specified by you when you place your order. You have the ability to change this address through the "Details & Settings" feature on the Website, and you must do so if you wish delivery to be made to a different address or if you move home, so that we can deliver to the correct address. It is your responsibility to ensure that the delivery address is correct.
9.2 We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery geographies altogether.
9.3 We endeavor to ensure that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot to receive delivery of the order. We may ask that an appropriate person signs for the order on delivery.
9.4 Risk of loss and damage of products passes to you at the time the products are dispatch to you with a courier service a or are left with a person or in a place nominated by our staff or you. We will not be responsible for any loss or damage caused to the products after the dispatch.
9.5 If no appropriate person is at the delivery address to receive delivery, at our discretion, we will either:
9.5.1 retain the products, in which case you may either be charged the greater of the cost of perishable products in your order or an administrative fee of £10; or
9.5.2 re-deliver the products at a later time, in which case we will retain frozen products from your order, and you may still be charged for these as well as the other products in your order; or
9.5.3 provided this is agreed by you, leave the order unattended at your address in accordance with clause 9.6.
9.6 In the event that (i) no appropriate person is available at your address to receive delivery, but you instruct us to leave the delivery unattended at your address; or (ii) an appropriate person is present at your address at the time of delivery, but you instruct us to leave the delivery unattended at your address, we may elect to leave your shopping unattended in a place determined by our driver. If we are unable to carry out age verification on age restricted products, we will remove any age restricted items contained in your order and you may not be charged for these. In the event no appropriate person is present at the address we will also remove perishable items (including but not limited to frozen products) and any other products we deem necessary, in which case, in addition to the cost for the other products in your order, we may charge you the greater of the cost of the perishable items or an administrative charge of £10. We expressly disclaim all liability which may arise by virtue of any delivery being left unattended. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.
9.7 Adverse weather conditions or other events outside of our reasonable control may result in the occasional late or canceled delivery. If that is the case, we will endeavor to contact you as soon as we are able to in order to reschedule your delivery.
9.8 Deliveries are limited to one delivery per day per household.
9.9 Between the period of 20th -24th December inclusive (the “Christmas Period”)you are able to book a maximum of 2 delivery slots, of which no more than 1 can be booked for delivery during the period 23rd to 24th December.
9.10 For deliveries during the Christmas Period, we reserve the right to charge you £9.99 in the event you cancel your order and/or delivery 14 days or less prior to your delivery date
